FREQUENTLY ASKED QUESTIONS
Are the sneakers you sell authentic?
Yes, at KP SHOES we guarantee the authenticity of all our products. We work directly with official retailers and distributors to bring you 100% original sneakers.
How to pay in installments without fees?
In the last step of your payment, simply click on the Klarna button.
What are your delivery times?
In mainland France, standard delivery generally takes between 4 and 6 working days.
How to use a discount code?
To use a discount code, simply enter it in the box provided during checkout. The promotion will be applied directly to the product price.
How do I track my order?
You can track the status of your order by logging into your customer account or using the tracking number provided to you when your order was confirmed. You can also contact our customer service for information on the status of your order.
What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard), PayPal and, depending on the period, payment solutions in several installments.
Can I change or cancel my order after placing it?
Once your order has been confirmed, we cannot guarantee its modification or cancellation. Contact us as soon as possible and we will do our best.
Do you do any collaborations or limited editions?
Yes, we regularly offer exclusive collaborations and limited edition models.
How to choose the right size?
We advise you to consult our size guide available on each product sheet.
